Payroll Help and Support

The biggest challenge with support payroll is the requirement for employers to meet the demands of Australia's two primary payroll Regulators: 

1. the Australian Taxation Office (ATO), responsible for Taxation, Superannuation, and Reporting, 

2. and the Fair Work Commission, which determines what employees are paid and the conditions.

Many options are available to assist with these needs. We continue to provide helpful payroll information to assist you in processing Single Touch Payroll (STP) in Australia.

Australian Government Payroll Support

Several government agencies provide assistance for payroll-related queries. 

The Australian Taxation Office (ATO) provide the following services to assist with Taxation and Superannuation questions:

• The ATO Community is an online service where you can join the conversation, ask questions and find answers to your tax and super questions.

ATO Payroll Support Phone Numbers (2026)

• General Business Enquiries: 13 28 66

• Single Touch Payroll (STP) Setup/Queries: 1300 852 232

• Employers Superannuation Queries: 13 10 20

• Payment Support/Arrangements: 1300 880 217 or 1300 466 859

• Business Self-Help (24/7): 13 28 65

ATO Payroll Website Guidance Links

• Single Touch Payroll

• Payday Super

• Payroll Governance

Payroll Software Support

Payroll Support

Call
1300 372 932
Press 2 for Support

International +61 7 3317 6009

 You can Request Support 24/7/365, and one of our team members will contact you during our regular business hours.

Please submit your support request using e-PayDay Go® to ensure you get a quick response.