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Our payroll support team members share the same passion for payroll as the developers of e-PayDay Go®. They are based in Australia and do not follow a scripted response when answering your questions. Their primary aim is to deliver the results you need while minimising stress. They are also adept at guiding you to the best of their ability based on the information provided by the many regulators that affect payroll in Australia.
Payroll support is provided by our Australian-based team.
Payroll support is provided by our Australian-based team.
Our team has a vested interest in ensuring you obtain the answers you need, as they are genuine and do not want you to face the potential consequences of regulatory penalties. There are many informative resources available when need comprehensive payroll help and support.
Business Hours
Business Hours
Our friendly customer service and payroll support team are available during the following regular business hours:
Monday to Friday
9:00 am to 5:00 pm AEST
Excluding Public holidays as gazetted in the state of Queensland.
Sales and Administration
Sales and Administration
Call
1300 372 932
Press 1 for Administration
International +61 7 3317 6009
Payroll Support
Payroll Support
Call
1300 372 932
Press 2 for Support
International +61 7 3317 6009
You can Request Support 24/7/365, and one of our team members will contact you during our regular business hours.
Please submit your support request using e-PayDay Go® to ensure you get a quick response.
Payroll Support Service Level Agreement (SLA)
Payroll Support Service Level Agreement (SLA)
We offer a Service Level Agreement (SLA) that includes:
Three to four-hour response time for customers on a paid plan, Essential Level,
One to two-hour response time on a paid plan, Advanced Level,
Same-day to next-business-day response on a FREEPAY plan.
Please note that these response times are typical, but circumstances beyond our control may affect our ability to meet them.
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