How do I request payroll software support?
How do I get help with my payroll software questions?
To streamline the support process and allow our team to focus on providing better service, you can easily action your support requests by creating a ticket directly within e-PayDay Go®. We do not pay our team members to sit and wait for phone calls.
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Most of your information will be prefilled in the Form. You only need to add the details of your request, and you can also provide screenshots if necessary. After submitting the support ticket, you will receive an email notification. If your request requires escalation, you can respond directly to the ticket. One of our support team members will call you back on the phone number you provided when submitting your ticket.
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To obtain support, navigate to the Profile menu.
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Select Request Support.
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Enter a detailed description of your query in the Request Support Form.
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Select Submit.
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Support Request successfully submitted Alert (Modal) is then displayed.
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Select Ok.
How long will it take to receive a response to my support request?
We strive to answer your ticket and resolve your request within 2 hours, ensuring prompt assistance, except during EOFY when the number of enquiries may affect our response times. Getting your question resolved and on your way is our priority!
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Can you connect to my device and help me?
We can connect directly to your device, which is the primary way we assist you in resolving complex queries (or for training). Screen sharing is end-to-end encrypted, and we can only access your device after you provide authorisation.
